Return and Refund Policy

We want you to feel comfortable and confident when shopping at Euybike, so we offer a 14-day return policy. If for any reason you're not satisfied with your purchase, you may return the unused item in its original condition as long as you contact us within 14 days from the delivery date. Returns and Exchanges are not allowed after 14 days of the delivery date.

Return Conditions

Items returned without authorization will not be accepted.
All items (including a charger, keys, hardware, etc.) must be returned in their original condition, unworn, unused. The e-bike must have less than sixteen (16) Kilometer on the odometer and be packed in its original packaging. You also need to provide the receipt or purchase proof.
When returning items, customers must use a shipping method that has to track them. Returns with no tracking will not be processed.
For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Damages and Problems

Please check your order upon receipt, and if the item is defective, damaged, or received the wrong item, please contact us immediately so we can assess the problem and correct the error. Thank you.

To initiate a return, you can contact us at support_eu@euybike.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package.

Please note: Items returned to us without prior request for return will not be accepted. Euybike is not responsible for the shipping cost of the package self-returned by the customers.

You can always contact us for any return questions at support_eu@euybike.com.

Shipping and Handling Charges for Non-quality Returns:

E-bikes	150 EUR/pcs for return
Accessories	15 EUR/pcs for return
E-bike Batteries	40 EUR/pcs for return

Exchange for A New Model (Only for problem-free products)

This term applies only to unworn, unopened, unused packages and the odometer of the E-bike must be less than sixteen (16) Kilometer. Exchanges are not allowed after 14 days of the delivery date.

Within 14 days	Same Model-Different color	150 EUR/pcs for the return shipping
Within 14 days	Different Model	150 EUR/pcs for the return and must pay the corresponding price difference
Over 14 days	Exchange is not allowed

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

Product from Unauthorized Resellers
Man-made damage
Special order
Promotional Items or Gift Cards
Giveaways or Free items
Items that were worn or sent as Replacement/Exchange are not refundable.

REFUND

Euybike Refund Terms	Quality issues	Full refund & partial refund (Refund 10%-100% depending on the extent of the part issue)
	Receive wrong items	Free exchange or full refund
	Damaged or missing accessories	Free resend accessories or partial refund
	Package undeliverable or lost	Free resend or full refund
	Cancel the order before it ships	5% of the total amount will be deducted as a handling fee
	Cancel the order after it has been shipped	Customers are required to pay 150 EUR for shipping per bike (Shipping costs will be deducted from the refund)
	About the refund difference price	1. Partial refund within 7 days 2. No refunds will be accepted beyond 7 days Note: Euybike reserves the right to organize any promotions
	Customer rejects package	150 EUR shipping per item, or customers need to pay an additional 150 EUR to resend
	Quality Problem Refund	1. Within 14 days: Free return or exchange for defective products. Shipping is not refundable 2. Over 14 days: Returns are not acceptable. Exchanges or partial refunds accepted Must take a photo of the item in its original packaging to share with our Product Support team.
	Non-quality Issues Refund	Only refund within 14 days: Unworn, unopened, unused, or electric bikes must have less than sixteen (16) Kilometer on their odometer and be free of any signs of wear, dirt, dust, fragrance, or any other. Must be in the same packaging and condition as you received it and must contain all items in the box (chargers, keys, hardware, etc.). We will deduct 150 EUR/pcs for shipping when making a refund for non-defective or no-longer-needed e-bikes, 15 EUR for accessories, and 40 EUR/pcs for e-bike batteries.

Reimbursement for quality problems

If you believe your item is defective and was purchased within the last year from our authorized store or dealer, please contact us at support_eu@euybike.com, and provide photos or videos containing the actual defects as there may be a simple fix for your problem. The Euybike service team could provide you with technical solutions.

If the issues still can not be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.

Please note that to be eligible for the reimbursement:

Valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible);
The amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair.
We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Euybike reserves the right to determine between defective products and normal wear and tear.

Return address

100 Av. Roger Dumoulin, 80080 Amiens, France

For returned or exchanged items, we will take 2-7 business days after receiving your item to process a resolution. After this time, we will issue a refund in about 3 business days.

We will notify you when we receive and inspect your return and let you know if your refund has been approved. If approved, the refund will be automatically returned to your original payment method. Please understand that it may also take some time for your bank or credit card company to process and post the chargeback.